How does SupportMyPC work?

SupportMyPC is an internet platform where users of PCs and all devices and software can find IT experts who are online to support you.

Day and night, seven days a week

Our experts are available day and night, seven days a week. They help you per email or chat and, of course, by telephone. You can also give an expert remote access to your PC to solve a problem (remote control). And you can make an appointment with an expert to come and visit you at home or at the office. After you created a support ticket on the website of SupportMyPC, one of our experts will contact you within 15 minutes, to work on a solution. Guaranteed!

All applications and hardware

No matter what program you use or what brand your hardware you have; SupportMyPC will always help you. With a simple question or a complicated problem.

Call us when you're not online. 

When you're not online, you can always call the number 0900 - 999 333 9 (€ 0.30 per minute). One of our employees will have an expert call you back. Of course you can also call us if you find that easier!

Register first

Register as a user on our website. It is free; you only pay when you ask for support. The registration procedure is easy and self explaining. After registration you will receive an email with your username and password. Save this email in case you need it! Once you have registered you can login to SupportMyPC with your username and password .

Need support?

When you have a question or a problem, go "Need support?". Select one of the possibilities on the screen. You can ask a question via email, you can have an expert call you, you can chat with an expert and you can have an expert come and visit you at home or at the office. You can also give an expert remote access to your PC to solve a problem (remote control).

Create support ticket

After you selected the type of support you want, a screen will help you create a support ticket. Within 15 minutes after creating the ticket, an expert will accept it and start working on it. It is also possible to give a date or time on which you want an expert to help you.

The costs

The choice you make determines the price you pay. It goes without saying that an answer by email is cheaper than a home visit! The nature of the problem you have determines what you should select. A simple user question on features of a program can easily be answered by email. But if you have problems installing a network, you had better create a call-me ticket, or ask for a visit. The services of SupportMyPC have a fixed price per type of support. This means you know in advance what it will cost and there will be no surprises afterwards. Note: after office hours and during weekends 50% is added to the prices.

How to pay

With SupportMyPC you pay for services with "support points", which you can buy on the website. One support point costs € 0.25 excluding VAT. When you register, you receive support points for free! When you are logged in, your credit balance is listed at the top of the screen.

Buy support points

If you do not have enough credits for the type of service you want, go to "Buy support points" and add to your credit balance. You can pay for support points with iDEAL, a credit card, via direct debit or with PayPal.

Problem solved?

When the expert finished working on your ticket, you receive an email. Now you have to state whether or not you accept the solution offered. For this you can click the link in the email. This link opens your ticket screen. Follow the instructions on the screen. After you accepted the solution the ticket will be closed, your support points will be deducted from your credit balance and your experts gets paid. When after 48 hours you have not reacted to the email, we assume you accept the solution and close the ticket for you.

Not satisfied?

If you are not satisfied with the solution offered, you can indicate that you do not accept the solution. Of course we like to know why you do not agree. If you are not helped satisfactory, you do not have to pay. In that case your expert will not get paid. Click on the link in the email and follow the instructions on the ticket screen.

Preferred Expert

An expert who has successfully helped you before can be added to your "preferred experts". You can choose to send a new ticket to a preferred expert. This means that SupportMyPC cannot guarantee that this preference expert also respond within 15 minutes! Therefore, you can decide how much time you give it to respond. Your reviewer does not respond within that time, the ticket is still available to all experts and get a response within 15 minutes of the expert who is dealing with your ticket.

Have an expert logon to your PC

If you give an expert remote access to your PC or network, to he can work on your computer from his own desk, you have to download a software tool of SupportMyPC. Your expert will tell you what to do. Without your permission, an expert can never access your PC. Even after you have downloaded the software from SupportMyPC! So you can leave the software on your PC for next time you create a ticket.

Become an expert

SupportMyPC is always looking for IT experts with general IT knowledge, or a specific field of expertise, to analyze and handle incoming support tickets. You work independently, as a freelancer or self-employed from your own company. You can decide for yourself how many hours and at what times you work. If you are interested, go to the website of SupportMyPC, click "Become an expert" and start the qualification procedure. Or send an email to info@supportmypc.nl.

IT company as Expert

If you have an IT company and you already give support, can use SupportMyPC to expand the services to your customers. You offer them the advantage of support 24 hours a day, 7 days a week. They will always be your clients, but you can also respond to all our open support requests and thus expand your business. You get access to the advanced backend of SupportMyPC, where we take are of immediate payment for your services. When other experts serve your customers, because you do not have the opportunity, you will receive a commission on your customer's spending. Interested? Send an email to info@supportmypc.nl.

The BizziPros Network

SupportMyPC is part of the BizziPros Network.

BizziPros is an online marketplace for immediately employable knowledge and workforce. Are you looking for fiscal advice, math tutoring, administrative support or legal advice? Do you need an IT expert, fruit pickers, a driver for a day or someone who can paint your living room? With BizziPros, you simply specify who or what you are looking for, how soon you want to be served and how much you want to pay for it.
 
BizziPros recruits and selects people with knowledge and experience in a wide range of fields, who are available on a freelance basis. Companies as well as private persons can quickly and easily find temporary staff with BizziPros 24 hours a day en 7 days a week. For a professional job or an easy chore.
 

The new way of recruiting and working

BizziPros does not function as an agency, but as an intermediary, that establishes a direct contact between the customer and the freelancer. BizziPros takes care of the routing and handling of all tickets, including all administration and financial transactions.
 

Services catalogue

In our Services Catalogue we give you an overview of the specialized websites that are part of the BizziPros Network. The freelancers that you hire through one of these websites, are selected on knowledge and experience in that particular field of expertise.
 
Your username and password are valid for all the websites with the BizziPros Network, as is your credit balance. Feel free to find out what more we can do for you!

The following websites are part of the BizziPros Network: